October 2024: New UI, SMS, AI Bot

We’re delighted to introduce the latest updates to VIVA CITY, including several exciting new features, important updates, and key bug fixes designed to enhance your experience.

What’s New

• New UI experience for Admin portal
• Beta release of AI bot on Mini Program
• Beta release of SMS notifications for Chinese phone numbers

We value your feedback and insights. This is a Beta release of the AI chatbot and SMS notification for Chinese mobile numbers, and we are committed to continuous improvement. Kindly share your thoughts and suggestions with us at [email protected].

Introducing the New User Interface for the Admin Portal

We’re thrilled to announce the launch of our brand new and improved Admin Portal! This upgrade delivers a significantly enhanced user experience with powerful new features, streamlined workflows, and a fresh, modern design.

• VIVA AI: Effortlessly navigate through the platform with VIVA AI, our intuitive virtual assistant. This intelligent tool facilitates seamless searching for assistance and offers real-time translation support.
• Enhanced Dashboard Functionality: Create personalized dashboards tailored precisely to your unique needs.
• Performance Enhancements: Lightning-fast loading times and exceptional overall performance.

Getting Started: Simply log in to the existing portal with your current credentials and click on the “Explore Our Fresh New Look” button on the left side menu.

New AI Bot on the Mini Program

Our AI-powered chatbot is now available for mini programs, designed to revolutionize your customer interactions with instant support and engagement.

• Instant Support: Obtain immediate responses to inquiries and expedite issue resolution.
• Enhanced User Experience: Interactive and engaging functionalities.
• Personalized Assistance: Tailored support and recommendations based on unique needs.

SMS Notification for Chinese Mobile Numbers

Expanded SMS notification support for users with Chinese mobile numbers, delivering important updates and alerts directly to your students.

• Enhanced Communication: Timely notifications about crucial stages of the booking process.
• Improved Accessibility: Strengthen communication channels with your students in China.
• Convenient Return to the Mini Program: Each SMS includes a URL that allows users to conveniently open the mini program at any time.